arrHitInfo=new Array("000,1,1,8,1,9,1,15,1,20,3","00am,53,1","00pm,53,1","01,56,1","012,16,2,39,1","02,56,1","03,56,1","04,56,1","05,56,1","06,56,1","07,44,6,47,1,50,1,53,1","08,51,10,53,1","09,46,4,47,4,48,4,49,4,50,4,52,10","10,8,1,46,6,53,3","100,1,1","11,47,6,51,1,53,1,56,14","11training,56,4","12,1,1,50,6,53,1","13,48,6,53,1","1300,8,1","14,8,1,49,6","15,20,1,29,1","170,1,1","1800,16,2,39,1","19,21,1,28,1","1990,3,1,15,1","20,1,1","200,5,1,57,1,11,5,55,1","2000,54,1","2004,7,1,20,1","2005,7,2,54,1","2008,8,4","2009,27,4,29,1,43,4,56,1","2010,3,1,15,1,21,2,28,9,56,1","2011,57,1,21,1,26,1,43,1,45,1","2012,43,5,45,5","21,9,1","22,20,1","2211,16,1","2220,16,1","2221,16,1","23,15,1","24,8,1","2500,15,1","30,9,1","300,16,2,39,1","3000,20,1","3003,7,1,57,1,8,1,9,1,16,1,39,1","355,7,1,57,1,8,1,9,1,16,1,39,1","50,18,1,31,1","500,8,1","5335,16,3","5822,28,1","61,7,2,57,2,8,2,9,2,16,8,39,2","900,8,1","9000,7,1,57,1,8,1,9,1,16,2","9001,7,1,57,1,8,1,9,1,16,1,39,1","9005,16,1","9070,16,1","9099,39,1","9320,7,2,57,2,8,2,9,2,16,5,39,2","ability,9,1,18,1,30,1,31,1","able,6,1,57,1,17,1","aboriginal,26,1","aboutdcahealth,1,4","abouttcm,2,4","abuse,9,1","accepting,15,1","access,2,1,8,1,9,1,18,4,20,2,29,1,31,4","accessed,55,1","accessible,8,1","accidents,9,1","accommodation,57,1,9,1,14,1","according,57,1","account,17,1","accountability,9,1,11,1","accreditation,7,2,57,1,19,1,32,1","accurate,1,1,2,1,20,5","acfi,4,5,32,1","achieve,28,1","achieved,8,1,9,1","achievement,7,1","achievements,9,1","achieves,28,1","achieving,6,1","achs,7,1","acquire,28,1","acquired,3,1,9,1,15,1","across,1,3,2,1,6,2,7,1,9,3,15,1,18,1,19,1,25,1,28,1,30,1,31,1,37,1","act,8,1","action,8,1","active,51,1,55,1","activities,57,2,28,1","activity,29,1","acute,7,2","adapt,1,1","adding,48,1,51,2","additional,20,1,27,1","address,16,4,35,4,39,4,54,4","addressing,22,1","adis,14,4","adjustments,17,6,41,1","admin,16,1","administration,2,1,7,2,8,1,25,1,56,1","administrative,11,1,48,1","administrator,38,1,42,1,48,8,53,1","admission,7,1,30,1","admissions,25,1","admitted,14,1","adults,57,1,9,1,25,1","advantage,6,1,57,1,8,1,34,1","affairs,14,1","against,18,1,31,1","aged,1,8,2,10,3,5,4,2,5,1,6,2,7,1,57,1,8,6,9,1,10,1,11,1,12,1,13,1,14,3,15,5,16,1,17,1,18,1,19,1,20,5,21,9,22,1,23,1,24,1,25,2,26,1,27,1,28,2,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,2,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,54,1,53,1,55,1,56,1","ageing,1,1,9,1","agencies,1,2,5,1,11,5,12,4,15,1,17,1,19,1","agreed,17,1,34,1","agreement,7,1,14,1,28,1","ahml,28,1","aid,57,1","aimed,44,2,51,1","alcohol,7,1,9,1,25,1,28,1","alerts,10,5","alliance,27,2","allied,1,1,3,1,28,1","allow,9,1","allowed,6,1","allowing,30,4,41,2","allows,34,1","along,8,1","alongside,3,1","alternatively,56,1","always,56,1","alzheimer,21,1,28,4","amongst,26,1","amp,1,4,2,4,3,4,4,4,5,4,7,4,57,4,8,5,9,4,10,4,6,4,11,4,12,4,13,4,14,4,15,4,16,4,17,4,18,4,19,4,20,4,21,8,22,4,23,4,24,4,25,4,26,4,27,4,28,5,29,8,30,4,31,4,32,4,33,4,34,4,35,4,36,4,37,4,38,4,39,4,40,4,41,4,42,4,43,4,44,4,45,4,46,4,47,4,48,4,49,4,50,4,51,4,52,4,54,4,53,4,55,4,56,4","analyse,29,1","analyses,50,1","analytics,29,6","anglicare,12,4","annual,8,1,55,1","answer,5,4,55,1","apartments,57,1","appearance,57,1","application,3,1,4,1,8,1,6,1,15,1,18,1,20,1,28,3,31,1","applications,11,1,15,1,24,8,28,1,40,8,55,8","applied,6,1","apply,54,1","appointments,34,5,50,1","approach,57,1,9,1","appropriate,34,4,41,1","april,28,1","architect,27,1","areas,57,1,8,1,9,1,6,1,18,1,27,1,28,1,31,1,37,1,49,1","argus,1,1,3,13,16,5,28,1,35,4,38,2","argusconnect,27,1,28,1","argusdca,16,1","around,3,2,9,1","arranged,53,1","arrangement,28,1","articles,26,8,27,8,28,8","ascribe,26,1","ask,5,1","aspects,48,1","assessment,1,1,2,2,3,1,4,16,5,1,7,2,57,1,8,1,9,4,10,1,6,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,2,20,1,21,1,22,1,23,1,24,1,25,9,26,1,27,1,28,2,29,1,30,6,31,1,32,6,33,1,34,1,35,1,36,1,37,1,38,2,39,1,40,1,41,6,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1","assessmentcare,4,4","assessments,4,3,57,1,10,5,25,1,32,8,41,1","assigned,34,4,41,1","assist,34,1,41,1","assistance,14,1,28,1","associated,37,1","assurance,3,1","ats,28,1","attach,15,1,30,1","attached,10,1","attains,27,1","attend,13,1,19,1","attendance,9,1,34,1,37,1","attendances,17,1","attendees,27,1","attributes,34,1","au,7,1,57,1,8,1,9,1,16,5,39,2","audience,44,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1","august,27,2","austin,12,4","australia,3,1,7,1,57,1,8,2,9,1,16,3,21,1,28,6,39,2,55,1","australian,1,1,2,1,19,1,28,2","automate,7,1,34,1","automatically,32,1","availability,34,1","available,5,1,20,1,50,1,53,1,56,1","award,8,2,6,1,34,1","awarded,26,1,27,2","awards,8,4","ballarat,21,1,28,4","bank,17,1","banking,17,1","barwon,7,19,8,8,6,5,12,4","base,22,1","based,5,8,7,2,57,1,9,2,13,9,15,6,19,1,22,1,26,1,28,1,29,1,34,2,41,1,55,1","basic,38,2,42,4,43,4,44,4,45,4,46,12,47,13,48,4,49,4,50,5,51,4,52,5,53,10,56,10","become,57,1","behalf,28,1","believes,57,1","bellarine,7,1","benefits,2,1,7,1,57,1,8,2,9,1,6,4","benevolent,12,4","best,9,1,41,1","better,1,1,57,2,20,1,28,1","betti,15,1","between,1,2,2,1,3,1,7,3,26,2,27,1,28,4,32,1,44,1","bidirectional,15,1","board,5,17,16,5,25,1,35,4,38,1,39,5,54,4,55,1","boards,5,1","bodies,28,1","book,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1","bookings,53,1","born,9,1","both,28,2,56,1","brian,27,1","broad,1,1","broadband,8,1","broader,1,1","brokerage,28,1","brokering,13,1,33,1","browser,29,2","buckley,8,1","budget,2,1,13,1,18,5,31,5","budgeting,9,1","build,28,1","bulletin,5,16,16,5,35,4,38,1,39,5,54,4","bulletinboard,1,1,2,1,3,1,4,1,5,5,7,1,57,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","business,57,1,9,1,15,1,27,1,44,1,6,2","busy,28,1","caboolture,8,1","cacps,14,5","calendar,34,1,37,5","calendars,37,1,51,1","call,20,1","calls,20,1","canberra,27,1","cancel,37,1","capable,15,1","capture,29,1","care,1,22,2,27,3,13,4,26,5,5,7,19,57,13,8,28,9,15,10,16,11,13,12,9,13,19,14,9,15,14,17,5,18,5,19,24,20,13,21,21,22,5,25,20,26,8,27,10,28,13,29,1,30,5,31,5,32,31,33,19,34,5,36,1,37,5,38,9,39,1,41,12,42,4,43,4,44,4,45,8,46,4,47,4,48,5,49,4,50,4,51,6,52,6,54,6,55,5,56,18,6,16","careplanning,1,1,2,1,3,1,4,1,5,1,7,1,57,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","carer,1,4,2,4,3,4,15,4,20,4,21,4","carers,14,1,19,2,33,6","case,2,1,7,13,57,13,8,13,9,13,32,1,38,4,6,15","casemix,4,1","cases,6,1","casestudies,1,1,2,1,3,1,4,1,5,1,7,1,57,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,5","casestudybarwon,7,4","casestudyferos,8,4","casestudymarillac,57,4","casestudyyooralla,9,4","cash,17,2","catholic,12,4","cca,12,4","centacare,12,4","center,29,1","centralised,30,1","centre,13,5,17,1,19,1,37,1","centres,9,1,26,1","ceo,8,1,28,1","certification,28,2","certified,27,3","challenges,1,1","challenging,57,1","change,28,1,44,1","changes,10,1,51,1","changing,48,1","channel,20,1","charge,17,1,20,1","charges,3,1,17,1","checklists,57,1","cheques,17,1","children,9,1,25,1","chronic,4,1","chronically,1,1","city,7,1","civic,27,1","classroom,55,1","client,2,2,7,4,57,2,9,5,10,17,8,4,15,3,17,1,18,11,19,1,25,1,27,1,28,3,30,1,31,11,34,5,37,1,38,1,41,6,42,1,47,1,50,2,51,1,6,2","clienthistory,1,1,2,1,3,1,4,1,5,1,7,1,57,1,9,1,10,5,8,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","clients,1,1,2,2,3,1,4,1,5,1,7,1,57,3,9,1,10,5,8,2,11,16,12,14,13,2,14,1,15,1,16,1,17,2,18,1,19,2,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,2,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,2,38,2,39,1,40,1,41,2,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,5","clientswithlogos,12,4","clinical,1,1,3,9,7,2,10,5,11,1,28,1,41,1","close,7,1","closely,6,1","co,1,5,11,1,17,1,27,1","coast,8,1","code,17,1,54,1","codes,48,1","coffs,8,1","collaborate,28,1","collaboration,26,1,28,1","collected,57,1,29,2","collection,4,2,57,1,14,1","collects,29,1","com,7,1,57,1,9,1,8,1,16,5,39,2","combination,8,1","combine,7,1","combined,6,1","combines,8,1","commendation,7,1","commended,7,1","comments,54,1","commitment,57,1","committed,29,1","common,11,1,19,1,26,2,33,1","commonwealth,14,1,19,1","communicare,26,1","communicate,5,1,19,1,25,1","communication,2,1,3,1,7,2,9,1,8,1,11,1,20,1,28,1","communications,7,1,27,1,32,1","community,1,13,2,14,3,8,4,2,7,3,57,4,9,2,8,8,12,12,13,14,14,17,15,10,19,7,20,8,21,18,25,5,26,2,28,10,33,2,38,4,6,2","communitycare,1,1,2,1,3,1,4,1,5,1,7,1,57,1,9,1,10,1,8,1,11,1,12,1,13,5,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","communityfunding,14,4","communityservicesprojectcasestudy,1,1,2,1,3,1,4,1,5,1,7,1,57,1,9,1,10,1,8,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","compacks,14,5","company,1,1,27,1","compatible,4,1","competence,27,1","complement,5,1,15,1","complementary,28,1","complete,15,1","completed,15,1,21,1,28,1,50,1","completing,28,2","compliance,57,2,19,1,27,1,28,1","compliant,18,1,31,1","component,26,1","comprehensive,2,1,4,1,9,3,10,1,13,1,15,1,25,1,32,1,41,1,55,1","comprise,41,1","comprised,1,1,55,1","computer,53,1","concentrate,50,1","concentrates,48,1","conducted,52,1","conference,27,2,32,1","confidential,2,1","confidentiality,7,1,11,1","configuration,48,1,49,1","configuring,48,1","confirmation,34,1","conflicts,34,5,50,1","conform,7,1","congratulations,28,1","connectathon,28,2","connectingcare,1,1,15,18,16,6,21,1,26,1,27,2,28,2,30,4,35,4,38,2","connectivity,20,1","consent,10,5,29,1","consistent,2,1,9,1","consists,15,1","consolidate,28,1","consolidated,2,1","consumer,1,1","contact,1,1,2,1,3,1,4,1,5,1,7,3,57,3,9,3,10,1,8,4,11,1,12,1,13,1,14,1,15,1,16,14,17,1,18,1,19,1,20,1,21,1,22,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,13,36,1,37,1,38,3,39,13,40,1,41,1,42,2,43,2,44,2,45,2,46,2,47,2,48,2,49,2,50,2,51,2,52,2,53,2,54,14,55,1,56,2,6,2","contactinfo,16,4","contactinformation,1,1,2,1,3,1,4,1,5,1,7,1,57,1,9,1,10,1,8,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","contain,29,1","contemporary,8,1","content,29,1,44,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1","continuity,1,1","contract,28,1","contracted,28,1","contracts,13,1,17,1,33,1","control,29,1","cookie,29,1","cookies,29,3","coordinators,48,1","core,8,1,6,1","corporation,22,5,41,1","correspondence,9,1,10,1,22,1,42,1","cost,3,1,17,1,18,5,31,5,37,1,42,1,56,1","costs,1,1,8,1,48,1","could,6,1","council,57,1","counseling,28,1","course,44,3,46,5,47,4,48,4,49,4,50,3,51,3,52,4,53,1,56,1","courses,42,2,53,4","court,10,5","cover,57,1,18,1,31,1,48,1","covered,49,1,50,1","covering,25,1","cql,57,2","create,4,1,57,1,10,1,17,2,18,1,22,1,31,1,41,2,6,1","creating,49,1","credit,27,1","crisis,25,1","critical,15,1","crystal,18,4,31,4","cstda,9,1,14,5,42,1,49,1","current,44,1,54,1,56,1","currently,57,1","custom,57,9,41,1,6,3","customer,7,1,57,1,9,1,8,1,24,12,27,2,40,12,55,12","customers,1,3,11,5,28,2,29,1","customisation,32,1","customise,18,1,31,1","customised,38,1,42,14,43,4,44,4,45,4,46,4,47,4,48,4,49,4,50,4,51,4,52,4,53,1,56,1","customisedtraining,42,4","customising,42,1","dannock,57,1","data,1,5,3,6,4,1,7,1,57,4,9,1,8,1,13,1,14,2,15,2,16,3,18,1,19,1,20,1,22,2,24,8,25,1,28,1,29,1,31,1,32,1,39,1,40,8,49,2,55,8","database,2,1,19,1,24,4,28,3,38,1,40,4,42,1,48,12,53,1,55,4,56,1","dataset,19,1,33,2","date,1,1,20,6,29,1,44,1","dates,34,1,53,5,56,4","dauncey,57,2","david,8,1","day,13,5,19,1,44,1,46,1,47,1,48,1,49,1,50,2,51,1,52,1,53,1","days,8,1","dca,1,9,2,4,3,5,4,4,5,4,7,9,57,9,10,4,9,9,8,9,11,4,12,4,13,4,14,4,15,7,16,6,17,4,18,4,19,4,20,5,21,7,22,4,24,18,25,4,26,11,27,15,28,14,29,10,30,4,31,4,32,4,33,4,34,4,35,5,36,4,37,4,38,7,39,4,40,18,41,4,42,5,43,6,44,5,45,6,46,5,47,5,48,5,49,5,50,5,51,5,52,5,53,7,54,4,55,4,56,4,6,9","debit,17,1","debtor,9,1,13,1,17,14,33,1,38,1,41,5,42,1","debtormanagement,1,1,2,1,3,1,4,1,5,1,7,1,57,1,10,1,9,1,8,1,11,1,12,1,13,1,14,1,15,1,16,1,17,5,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","debtors,17,5,41,1","decided,28,1","decision,11,1","dedicated,21,1","define,11,1","deliver,1,2,2,1,19,1,21,4,28,2","delivered,2,1,13,2,17,1,33,1,37,1","delivering,1,1","delivery,1,11,2,9,3,5,10,5,9,3,8,2,11,1,13,6,15,4,17,1,18,1,19,15,20,4,21,8,25,12,26,1,28,4,31,1,32,13,33,13,37,1,41,4,6,1","demand,56,1","dementia,28,3","demonstrate,9,1,6,4","demonstrating,27,1","demonstration,27,3,44,1","demonstrations,27,1","department,14,1,26,1,48,1","departments,44,1","depend,56,1","depending,53,1","deployment,27,2","deposits,17,1","depth,7,1","description,44,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1","design,41,1","designed,3,1,5,1,57,2,52,1","designer,4,5","desk,39,4,55,1","detailed,20,1","details,5,1,7,2,57,2,9,2,8,2,16,8,32,1,35,12,37,1,39,12,46,4,47,4,48,4,49,4,50,4,51,4,52,4,53,1,54,14","develop,26,1","developed,9,2,20,1,27,1,28,1","developing,7,1,27,1,44,1","development,24,8,27,4,28,1,40,8,55,8","diagnosis,10,5","diaries,51,1","diary,56,1","differences,44,1","dioces,12,4","direct,2,1,8,2,17,1","directions,45,1","directly,15,1","director,27,1","directory,15,8,20,1,21,1,26,2,27,2,28,1","disabilities,57,2,9,2","disability,1,5,2,5,3,4,57,14,9,16,13,13,14,1,15,4,19,5,20,6,21,4,38,2,6,6","disabilityservices,1,1,2,1,3,1,4,1,5,1,7,1,57,1,10,1,9,1,8,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","disabilityservicesprojectcasestudy,1,1,2,1,3,1,4,1,5,1,7,1,57,1,10,1,9,1,8,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,6,1","disabled,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,"planningtcm7,44,4","plans,10,5,25,2,32,6,41,1","pleased,26,1,28,1","plug,26,1","plus,24,4,40,4,55,4","point,8,1","policy,29,8","population,1,1","position,7,1","post,54,1","postlethwaite,27,1","power,6,1,57,1","powerful,2,1","practical,9,1,57,1","practice,1,1,9,1,41,1,57,1","practices,3,1,28,1,29,1","practitioner,3,1","practitioners,1,1","precise,11,1","predefined,37,1","preference,29,1","preparation,49,1","prepared,27,1","preparing,48,1","presentations,25,1","presumes,46,1,47,1,49,1,50,1","previewed,18,1,31,1","previous,28,1","primary,15,1,21,1,28,1","print,10,1,17,1","printed,18,1,31,1","prior,46,1,47,1","privacy,1,1,2,1,3,1,4,1,5,1,6,1,9,1,7,2,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,24,1,25,1,26,1,27,1,28,1,29,11,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,8,1,57,1","privacypolicy,29,4","private,1,1,11,5,20,1","problems,9,1","procedures,57,1","process,27,1,28,1,29,1","processes,44,1,57,1","processing,30,14,38,1,41,5","processingreferrals,1,1,2,1,3,1,4,1,5,1,6,1,9,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,5,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,8,1,57,1","product,1,4,2,4,3,4,11,1,15,4,20,4,26,1","production,28,1","productivity,11,1","products,1,1,21,1,24,4,26,1,27,3,40,4,44,1","professionals,27,1","profit,11,5,8,1","program,2,1,6,1,9,1,14,2,28,2,29,1,33,1,37,1,55,1","programming,22,1","programs,2,3,7,1,11,1,13,5,19,1,28,1,30,1,38,1,42,1,46,1,47,10,53,1,56,1,57,1","progress,2,1,10,4","project,6,3,9,9,7,12,26,3,28,3,38,3,8,8,57,4","promotes,26,1","proportion,2,1","protect,11,1","protecting,29,1","protocol,26,1","protocols,57,1","prototype,27,1","provide,3,1,6,2,26,2,28,2,29,1,30,1,57,1","provided,2,2,11,1,13,1,22,5,28,1,29,1,33,1,41,2,55,1","provider,9,1,27,1,37,1","providers,1,1,15,1,20,1,26,1,28,1,37,5,41,1","provides,5,2,9,1,13,1,18,1,20,1,22,1,31,1,37,1,49,1,57,1","providing,1,3,7,1,13,1,22,1,41,2","provision,9,1,11,1","psychiatrists,7,1","public,9,1,20,2","publish,4,1,18,1,31,1","qdc,9,1,14,5,42,1,49,1","qld,54,1","qualifications,34,1","quality,1,2,2,2,9,2,11,1,19,1,21,4,32,1,57,3","quarterly,14,1","queensland,8,1","queries,48,1","question,5,5,55,1","questions,6,1","range,6,1,11,5,15,1,20,1,32,1,8,2,57,3","rapid,21,1","rates,17,1","rather,42,1,50,1","rating,7,1","rcs,4,5","reach,28,1","realtime,27,1","receipt,17,5,41,1","receipts,17,1","receive,15,1,26,1","received,7,1,27,1","receiver,28,2","recipients,19,1,33,1","recognition,27,1,8,2","recommend,29,1","record,17,1,19,1,25,2,8,1","records,2,1,9,1,11,1,25,1,26,1,28,1,34,1,57,1","recreation,9,1","recreational,9,1,57,1","recurring,37,5,41,1","redcliffe,8,1","reduce,11,1,34,1","reduced,8,1","reducing,32,1","reduction,2,1,8,1","redundant,32,1","reeves,28,1","referencing,27,1","referral,2,1,15,9,21,1,22,4,27,5,28,2,30,7,9,1","referralink,30,4","referrals,1,1,3,1,10,5,15,4,27,1,28,1,30,18,38,1,41,6","referring,29,1","refi12,27,1","refresher,42,1","region,7,1,28,1","regional,7,1,8,1,9,1","register,56,1","registered,5,1","registrations,57,1","regular,17,1,55,2","relating,10,1,11,1,41,1","relationship,6,1,24,4,40,4,55,4,9,1","relationships,7,1,11,1","release,28,1,55,1,56,1","releases,5,5","reliability,22,1","remote,26,1,8,1","report,7,1,17,1,18,2,22,1,31,2,51,1,57,2","reporting,1,1,2,2,3,1,4,1,5,1,6,1,7,2,10,1,11,1,12,1,13,2,14,1,15,1,16,1,17,1,18,14,19,1,20,1,21,1,22,3,23,1,24,1,25,1,26,1,27,1,28,3,29,1,30,1,31,18,32,2,33,1,34,1,35,1,36,1,37,2,38,2,39,1,40,1,41,6,42,2,43,1,44,1,45,1,46,1,47,1,48,2,49,12,50,1,51,1,52,1,53,1,54,1,55,1,56,2,8,1,57,2,9,2","reports,3,1,18,7,31,7,34,1","requested,29,1","requests,57,1","require,1,1","required,7,1,17,1,29,1,34,1,41,1,53,1","requirement,7,1,8,1,57,1,9,1","requirements,7,2,19,1,28,1,32,1,42,2,44,1,49,1,56,1,9,2","rerpots,10,4","resident,17,1","residential,1,4,2,5,3,4,4,2,15,4,19,5,20,4,21,4,32,18,34,5,38,1,57,1","residentialcare,1,1,2,1,3,1,4,1,5,1,6,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,5,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,8,1,57,1,9,1","residing,26,1","resolution,29,1","resolves,50,1","respite,1,4,2,5,3,4,14,1,15,4,19,6,20,4,21,4,28,1,33,18,38,1,9,1","respitecare,1,1,2,1,3,1,4,1,5,1,6,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,5,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,8,1,57,1,9,1","response,9,1","responsibilities,57,1","responsibility,21,1,28,1","responsible,48,1","responsiveness,2,1","results,28,1,29,8,36,12","revenue,18,5,31,5","review,25,1,29,1,44,1,57,1","reviews,57,1","rich,20,1","rights,57,1","rims,15,1","rising,1,1","rivers,8,1","road,9,1","robyn,28,1","roger,28,1","roster,34,10,50,1","rostered,50,1","rostering,2,1,13,1,33,1,34,14,38,2,41,5,42,1,50,11,53,1,56,1,9,2","rosteringstaff,1,1,2,1,3,1,4,1,5,1,6,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,5,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,8,1,57,1,9,1","rosters,34,1","rsquo,5,3,6,2,15,3,27,3,29,1,30,1,37,1,41,2,42,1,50,1,8,1,57,2,9,1","rules,34,1","running,28,1,44,1,48,1,51,1","runs,3,1","rural,1,1","sa,54,1","saap,14,1","safe,1,1,3,1","safety,10,4,57,1","said,26,1,28,3","sales,1,1,2,1,3,1,4,1,5,1,6,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,9,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,14,36,1,37,1,38,2,39,5,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,5,55,1,56,1,8,1,57,1,9,1","salesenquiries,35,4","satisfaction,27,1","satisfied,7,1","saved,15,1","savings,8,1","scalability,22,1","scale,28,1","schedule,17,1,37,1,38,2,43,10,45,10,57,1","scheduled,53,1,56,1","scheduling,34,1,44,1,56,1,57,1","schools,9,1","scope,12,4,21,1","screen,29,1","screening,4,1","sctt,4,5,10,1,27,1,30,5","search,20,1,29,8,34,1,36,16","sector,9,1","secure,1,7,2,1,3,5,15,6,20,1,21,5,26,4,27,3,28,5,9,1","securely,1,1,15,1","security,3,1","see,5,1,29,1,37,1","send,1,1,15,1,26,1","sender,28,2","sending,15,1","sent,18,1,27,2,31,1","separate,11,5,28,1","september,7,1,27,1","server,22,1,54,3","service,1,10,2,7,3,4,4,1,6,1,7,3,11,1,12,8,13,6,14,1,15,7,18,1,19,13,20,5,21,9,25,12,28,5,31,1,32,12,33,13,34,5,37,15,38,1,41,7,47,1,48,1,49,1,8,2,57,2,9,5","serviceplanning,1,1,2,1,3,1,4,1,5,1,6,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,5,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,8,1,9,1,57,1","services,1,13,2,11,3,9,5,1,6,7,11,6,13,21,15,16,17,2,18,1,19,8,20,16,21,8,24,4,26,3,27,2,28,7,31,1,33,4,37,3,38,3,40,4,41,1,48,1,51,1,56,1,8,7,9,15,57,16","session,46,4,47,4,48,4,49,4,50,5,52,12","sessions,34,5","set,4,1,14,1","sets,11,1","setting,44,1,48,1","settings,1,1,2,1,6,1,7,1,19,14,25,5,32,4,33,4","seven,53,1","several,55,1","sf36,25,1","share,5,1","shared,1,1,25,1,9,1,57,1","shift,34,4,38,1,50,10,53,1","shifts,34,10,41,1","showcase,27,3","showed,27,2,28,1","significant,21,1,8,1","similar,57,1","simple,1,1,3,1","simultaneously,2,1","since,3,1,15,1","single,2,1,7,2,28,3,50,1,8,2,9,2","site,1,1,2,1,3,1,4,1,5,1,6,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,15,39,1,40,1,41,1,42,15,43,5,44,5,45,5,46,5,47,5,48,5,49,5,50,5,51,5,52,5,53,2,54,1,55,2,56,2,8,1,9,1,57,1","sitemap,38,4","sites,20,1","six,28,1","size,11,5","skill,42,1","skills,34,1,9,1,57,1","smaller,11,5","smd,26,1","smith,8,1","soa,27,1","social,1,2,20,1","society,12,8","software,1,4,2,9,3,8,5,1,6,3,7,1,10,4,12,4,15,4,20,4,21,8,24,8,26,3,27,1,34,1,40,8,41,1,44,1,46,2,47,2,51,1,54,2,55,8,56,1,8,1,9,1,57,1","solid,51,1","solution,2,1,6,2,7,3,21,1,27,2,28,2,8,1,9,4,57,1","solutions,1,6,26,1,27,3,9,2","something,51,1","sorting,51,1","south,7,1,8,2,57,1","spaces,53,1","special,42,1,56,1","specialised,42,4,43,4,44,4,45,4,46,4,47,4,48,4,49,4,50,4,51,4,52,4,53,5,56,4","specialist,25,1,42,5,57,1","specialists,1,1,3,1,28,1","specific,2,1,4,1,28,2,42,1","specifically,44,1","specification,26,1,28,1,9,2","specify,57,1","spectrum,1,1","spencer,7,1,16,1,39,1,43,1,8,1,9,1,57,1","sponsored,27,1","spreadsheets,57,1","sql,22,5,48,2,54,3","staff,2,2,5,1,7,2,11,1,13,1,15,1,18,6,31,6,32,2,33,1,34,17,37,5,38,1,41,6,42,2,44,2,48,2,50,1,56,1,8,1,9,2","staffed,57,1","staffresponsible,49,1","standard,1,1,15,1,18,2,22,15,25,1,31,2,38,1,41,6,57,1","standards,19,1,26,1,27,1","standardsas,28,1","state,7,1,14,1,28,2,54,1,9,1","stated,7,1","statement,1,1,2,1,3,1,4,1,5,1,6,1,7,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,24,1,25,1,26,1,27,1,28,1,29,5,30,1,31,1,32,1,33,1,34,1,35,1,36,1,37,1,38,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,1,53,1,54,1,55,1,56,1,8,1,9,1,57,1","statements,17,1,29,1","states,14,1,28,2,55,1","statistics,29,1","status,10,1,27,2","statutory,28,1","steve,27,1","sticks,27,1","store,15,1","stored,2,1,29,1,57,1","strategy,11,1,20,1","streamed,15,1","streamline,30,4,41,1,8,1","streamlined,30,1","street,7,1,16,1,39,1,43,1,45,1,54,1,8,1,9,1,57,1","strive,1,1","studies,6,14,38,1","study,6,1,7,13,38,3,8,13,9,13,57,13","submission,49,1","submit,54,1","subs,24,4,40,4,55,4","subscription,24,4,40,4,55,4","suburb,54,1","successfully,28,1","suffer,1,1","suffering,28,1","sufficient,56,1","suit,46,1,47,1,48,1,49,2","suite,1,1,57,1","summaries,7,1,28,1","summary,17,2","super,38,1,51,13,53,1","support,1,3,2,1,5,6,11,2,13,1,16,5,18,2,26,1,28,2,30,1,31,2,33,1,35,4,38,1,39,17,41,1,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arrFiles=new Array();arrFiles[0]=new Array(1,"AboutDCAHealth.htm","5 Oct 2010","About DCA Health - IT solutions for Service Delivery, Co-ordination of Health Care and Secure Electronic Transfer of Data","tcm 7, Integrated Service Delivery Management Software, Aged and Community Care, Community Services, Easy-to-use, Residential Care, Disability Care, Carer Respite, Mental Health","tcm 7 - Overview of Product and Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ABOUT DCA HEALTH DCA \'s mission in health is to enable organisations to deliver effective and quality care across a broad spectrum of health and community services. Our customers are focused on delivery of such services across the broader community; people who are frail, aged, chronically ill, disabled or suffer from mental illness. We meet these needs by providing IT solutions that: manage delivery of services to those living in the community support the co-ordination of care within the organisation, or require shared participation across the continuity of care enable secure exchange of electronic health information between organisations. With an ageing population and rising costs of hospital care, the focus for today and the future is to better support the needs of the healthcare consumer in their home or in a village that supports social needs and independence. DCA \'s customers include: 12,000 general practitioners, specialists and allied health workers in private practice 170 aged and community service providers 20 metropolitan and rural health services. As an 100% Australian owned company utilising industry standard technologies, we strive to deliver solutions that meet our customers needs of today, and support them to adapt to the future challenges in healthcare. DCA \'s suite of health products is comprised of: tcm 7 - delivering quality care in a variety of service delivery settings for aged and community care ConnectingCare - enabling agencies to securely and easily send referrals and other secure messages HSD - providing accurate and up-to-date online information about Health, Social and Disability Services. Argus - providing safe, simple and secure electronic transfer of clinical and patient data between agencies. Contact DCA Health | Privacy Statement | Site Map",27);arrFiles[1]=new Array(2,"AboutTCM.htm","5 Oct 2010","About tcm 7 - Overview of Delivery Management Software for Aged and Community Care - The Care Manager - DCA Health","tcm 7, Integrated Service Delivery Management Software, Aged and Community Care, Community Services, Easy-to-use, Residential Care, Disability Care, Carer Respite, Mental Health","tcm 7 - Overview of Product and Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ABOUT T tcm 7 tcm 7 is a powerful easy-to-use software solution that enables Australian organisations to deliver quality care in a variety of service delivery settings for aged and community care: Community Care Disability Services Residential Care Mental Health Respite Care . tcm 7 manages multiple funded programs simultaneously for a single client. This enables the viewing of services provided from an individual program or consolidated across multiple programs. Case management benefits provided by tcm 7 include: improved communication between staff, clients, managers and external organisations accurate tracking of services planned and delivered improved budget management optimised staff utilisation through integrated rostering comprehensive progress notes and documentation stored in the database tracking client movements in and out of your service and specific programs wait list management and reporting enhanced quality through consistent assessment and care planning documentation reduction in administration time and increase in proportion of direct support hours secure access to confidential records responsiveness to service needs through electronic referral. Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[2]=new Array(3,"Argus.htm","5 Oct 2010","About Argus - Secure Electronic Transfer of Clinical and Patient Data - DCA Health","tcm 7, Integrated Service Delivery Management Software, Aged and Community Care, Community Services, Easy-to-use, Residential Care, Disability Care, Carer Respite, Mental Health","tcm 7 - Overview of Product and Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ABOUT ARGUS Argus is communication software that runs alongside existing patient clinical software to provide safe, simple and secure electronic transfer of clinical and patient data between GPs, specialists, allied health practices and health services. Argus was acquired by DCA in mid-2010 and has been used and trusted around Australia since the early 1990 \'s. Features of Argus include: easy-to-use and cost effective security and delivery assurance designed around health practitioner workflows wide application - patient clinical data, referrals and reports integrates with most patient clinical software can be used without patient clinical software no per-message charges. To visit the Argus website click here . Contact The Care Manager | Privacy Statement | Site Map",25);arrFiles[3]=new Array(4,"AssessmentCare.htm","5 Oct 2010","tcm 7 - Features- Assessment and Care Planning - The Care Manager - DCA Health","tcm 7,The Care Manager, Assessment and Care Planning, Survey Designer, RCS, ACFI funding models, SCTT, ONI, NOCC","tcm 7 - Assessment and Care Planning toolsets","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ASSESSMENT AND CARE PLANNING tcm 7 includes a number of assessment toolsets including: aged care residential assessment supporting RCS and ACFI funding models community care needs identification using SCTT and ONI mental health outcome measures compatible with the National Outcome and Casemix Collection set ( NOCC ) The Survey Designer is a utility to create and modify assessments and other data collection forms and publish them in the application. The assessments can be used for screening comprehensive and service specific assessments including disciplines such as community care, residential care and chronic disease management. Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[4]=new Array(5,"BulletinBoard.htm","5 Oct 2010","tcm 7 - Bulletin Board - The Care Manager -DCA Health","tcm 7, Web Based, Bulletin Board, Forum, Support Team, Upcoming Version Releases, New Documentation, User Group Meetings, Training, Licenced Users","tcm 7 web based Bulletin Board for on line question, answer and news updates","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA BULLETIN BOARD tcm ’s Bulletin Board provides a forum for users of software to communicate with the tcm Support Team and with other users. More than 200 registered users explore the Boards to see what’s new, ask a question, share their knowledge or download updated documentation. The Bulletin Board is designed to complement tcm ’s email and telephone support services. It provides details about upcoming version releases, new documentation, user group meetings, training and other useful information. The Bulletin Board is freely available to all staff of agencies who are licenced users of tcm . To visit the Board click here . Contact The Care Manager | Privacy Statement | Site Map",31);arrFiles[5]=new Array(6,"CaseStudies.htm","28 Dec 2011","tcm 7 - Case Studies - The Care Manager - DCA Health","tcm 7, Case Studies, Benefits to Clients","The Care Manager Case Studies and white papers to demonstrate how The Care Manager is helping users, Barwon Health, Yooralla Disability Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CASE STUDIES The following case studies provide some insight into how The Care Manager software can be applied across a wide range of settings. Please feel free to contact the person mentioned for each case study with any questions about the business cases or for further information about how your organisation could work with the software and DCA in achieving your business goals. mental health project - DCA \'s technical expertise combined with the flexibility of tcm software allowed Barwon Health to integrate three disparate mental health systems. disability services project - working closely with Yooralla , DCA was able implement a solution using The Care Manager to provide a client relationship management solution integrating service delivery across Yooralla \'s many program areas. aged and community services project - The Care Manager is the core client management application of Feros Care ’s award- winning Community Gateway . disability services custom surveys - taking advantage of the power and flexibility of tcm 7 ’s custom surveys, DCA worked with Marillac to create fifteen custom survey forms. Contact DCA Health | Privacy Statement | Site Map",33);arrFiles[6]=new Array(7,"CaseStudyBarwon.htm","28 Dec 2011","tcm 7 - Case Study for Barwon Health Mental Health Project - The Care Manager -DCA Health","tcm 7, The Care manager, Case Study, Barwon Health, Mental Health Project,","The Care Manager Case Study for Barwon Health Mental Health Project","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CASE STUDY Client Industry -Mental Health Barwon Health is the largest regional health service in Victoria, providing integrated acute and community care to the City of Geelong, the Bellarine Peninsula and South West Victoria. The Barwon Health mental health service operates across acute and community settings and has close relationships with GPs and NGOs in the region. Client requirement Barwon had three disparate mental health information systems. They required a single solution to manage their patient/client care, improve communication between health care teams, and conform to Victorian mental health reporting requirements. DCA \'s solution In 2004 DCA entered into an agreement with Barwon Health to implement an integrated mental health solution based on The Care Manager . The system went live in September 2005 and satisfied a number of key objectives: integrate patient information with the iSoft patient administration system using HL7, based on the Barwon Health UR# and the state-wide mental health ID combine existing clinical systems into a single mental health information system for use by psychiatrists, nurses and administration staff meet legislative requirements for privacy and confidentiality generate all key assessment, care planning and clinical documentation in an integrated client history improve communications between divisions within mental health, particularly between emergency, drug and alcohol programs and community mental health automate notification of admission to hospital and communication of discharge medications using the HL7 interface. Customer benefits At the ACHS accreditation in May 2005 Barwon Health received a commendation for Information Management and an overall rating of Extensive Achievement, of which The Care Manager and its integration with the hospital patient system and the discharge summaries system was a major feature. The in-depth accreditation report stated: The information system .......will position the management and staff to have information that supports their systems of care. They (Barwon Health Mental Health Service) are commended for their vision in developing this initiative Contact details For further details about DCA \'s tcm 7 software, please contact: Peter Young DCA Level 5, 355 Spencer Street West Melbourne Victoria, Australia 3003 Tel: Fax: Email: +61 3 9320 9000 +61 3 9320 9001 tcmsales@data.com.au Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[7]=new Array(8,"CaseStudyFeros.htm","28 Dec 2011","tcm 7 - Case Study for Feros Care - The Care Manager - DCA Health","tcm 7, Case Study, Barwon Health, Mental Health Project,","The Care Manager Case Study for Barwon Health Mental Health Project","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CASE STUDY Client Industry - Aged and Community Services Feros Care is a community owned not-for-profit aged and community care service that supports nearly 900 community care clients living in 14 local government areas. Feros Care services a wide range of locations from the North Coast of New South Wales, south to Coffs Harbour, and north to the Queensland localities of Redcliffe, Caboolture and Pine Rivers. Client requirement Along with expanding the range of Feros Care services, the organisation wanted to take advantage of contemporary technologies to streamline access to services and maximise direct care hours. DCA \'s solution The Care Manager is the core client management application of Feros Care ’s award- winning Community Gateway – a 24/7 single-point-of-entry accessible on a 1300 number and virtually through the WAN by remote and mobile staff. The Gateway combines existing broadband and communication technologies with The Care Manager to enable significant efficiencies in service delivery and administration. Customer benefits Through the combination of The Care Manager and the gateway, Feros Care has achieved the following benefits; A single integrated client record Increased efficiently Reduced costs (annual savings of 500,000) Increased number of direct care hours A reduction from initial contact to action from three days to 10 minutes, and Industry recognition. Industry recognition In 2008 Feros Care won three Industry Information Technology Awards for their innovative use of technology to improve their model of services delivery: 2008 Aged and Community Services NSW & ACT Industry Awards: Technology Award Winner 2008 Information Technology in Aged Care (ITAC) Awards: Implementation of the Year Winner 2008 Aged and Community Services Australia Awards for Excellence: Technology Innovation Winner Jennene Buckley, CEO of Feros Care and DCA Regional Manager, David Smith, pictured at the grand opening of the Feros Care Community Gateway . Contact details For further details about DCA \'s tcm software, please contact: Peter Young DCA Level 5, 355 Spencer Street West Melbourne Victoria, Australia 3003 Tel: Fax: Email: +61 3 9320 9000 +61 3 9320 9001 tcmsales@data.com.au Contact DCA Health | Privacy Statement | Site Map",35);arrFiles[8]=new Array(9,"CaseStudyYooralla.htm","28 Dec 2011","tcm 7 - Case Study for Yooralla Disability Services Project -The Care Manager - The Care Manager - DCA Health","tcm 7, Case Study, Yooralla, Disability Services","The Care Manager - Case Study for Yooralla Disability Services Project","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CASE STUDY Client Industry -Disability Services Yooralla is a multi-faceted community based disability service provider, operating out of regional service centres, kindergartens, schools, and other public facilities in community locations across Victoria. Yooralla provides practical solutions for around 30,000 Victorian children and adults who have acquired disabilities through road and recreational accidents, health problems, drug and alcohol abuse, and the effects of ageing, as well as people who are born with disabilities. Solutions include therapy and the provision of equipment, accommodation and respite, employment and recreation, and independent living skills that improve mobility, communication, and quality of life. Client requirement Yooralla , developed a comprehensive requirements specification which documented the need for a single client relationship management solution to integrate service delivery across their 21 program areas. This included a single comprehensive assessment, reporting under state disability services, and staff rostering. DCA \'s solution In partnership with Yooralla , DCA developed a comprehensive functional specification in response to the business requirements, and implemented a solution based on The Care Manager to meet those needs. The solution manages referral and intake, client assessment, care planning, service delivery, staff rostering, correspondence, budgeting, invoicing, and funding under HACC and QDC (CSTDA). Interfaces have been implemented to the finance system for debtor management and to the payroll system for time and attendance. Customer benefits This project achieved Yooralla ’s objectives to have a consistent, best practice assessment and care planning approach across the organisation. It also improved the quality and accountability of service delivery by ensuring secure access to shared client records and integration with the organisation \'s payroll and financial systems. These achievements will allow Yooralla to grow into the future and demonstrate its ability as an industry leader in the disability services sector. Contact details For further details about DCA \'s tcm software, please contact: Peter Young DCA Level 5, 355 Spencer Street West Melbourne Victoria, Australia 3003 Tel: Fax: Email: +61 3 9320 9000 +61 3 9320 9001 tcmsales@data.com.au Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[9]=new Array(10,"ClientHistory.htm","5 Oct 2010","tcm 7 Features - Client History - The Care Manager - DCA Health","tcm 7, Clinical Documentation, Delivery of Care, Progress Notes, Incoming and Outgoing Referrals, Assessments, Care Plans, Client Photo Form, Alerts, Diagnosis List, Medications List, Emergency Information, Client Incident Rerpots, Court Orders, Genogram","tcm 7 - Clients and Users of TCM Software","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CLIENT HISTORY Client History is used to create, view and print comprehensive clinical documentation relating to the delivery of care, including: Care Notes Referrals (incoming and outgoing) Assessments SCTT /ONI Care Plans Alerts Diagnosis Emergency information Incidents Client Consent Client Photograph Court Orders Genograms Medications Client movements and status changes Outcome measures Linked and attached documents Correspondence. Contact The Care Manager | Privacy Statement | Site Map",33);arrFiles[10]=new Array(11,"Clients.htm","5 Oct 2010","tcm 7 - Clients - The Care Manager - DCA Health","tcm 7, Clients","Over 200 separate organisations are using The Care Manager today. Our customers range in size from large not for profit enterprises and health services to smaller private agencies","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CLIENTS Over 200 separate organisations are using The Care Manager applications today. Our customers range in size from large not for profit enterprises and health services to smaller private agencies. Our clients express common sets of goals that define The Care Manager product strategy, such as: support high quality care delivery and clinical decision making protect the confidentiality of records relating to clients and services provided to them manage the financial accountability of programs under their care maximise staff productivity and reduce administrative overheads support the co-ordination of service provision within the organization improve relationships with external partners through precise and efficient communication of information. Contact The Care Manager | Privacy Statement | Site Map",30);arrFiles[11]=new Array(12,"ClientsWithLogos.htm","5 Oct 2010","tcm 7 - Clients - The Care Manager - DCA Health","tcm 7, Clients, Users, Agencies, Anglicare, Austin Health, Barwon Health, Benevolent Society, Catholic Healthcare, CCA Dioces of Maintland-Newcastle, Centacare Sydney, Latrobe Community Health Service Inc, Moreland Community Health Service, Scope, MS Soc","tcm 7 - Clients and Users of TCM Software","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CLIENTS Contact The Care Manager | Privacy Statement | Site Map",29);arrFiles[12]=new Array(13,"CommunityCare.htm","5 Oct 2010","tcm 7 - Community Care and Disability Services - Service Delivery - The Care Manager - DCA Health","tcm 7, Community Care, Disability Services, Day Programs, Home based, Centre Based, Services","tcm 7 - Community Care and Disability Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA COMMUNITY CARE AND DISABILITY SERVICES tcm 7 supports delivery of care to clients at home or who attend day programs and other centre based services. Support is provided for a variety of community funding models as well as debtor management for fee-for service contracts. Services are delivered by rostering your own staff or brokering services from third party organisations. As well as providing service delivery management, tcm 7 also provides comprehensive financial reporting to ensure services are delivered on time and within budget. tcm 7 also supports a variety of interfaces into financial and payroll systems to minimise the duplication of data entry and maintain integrity. Contact The Care Manager | Privacy Statement | Site Map",27);arrFiles[13]=new Array(14,"CommunityFunding.htm","5 Oct 2010","tcm 7 - Community Funding Models - The Care Manager - DCA Health","tcm 7, Community Funding Models, HACC MDS, QDC, CSTDA, NRCP, COMPACKS, CACPS, EACH, VHC, NOCC, ADIS, VINAH","tcm 7 - Community Funding Models","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA COMMUNITY FUNDING The funding models supported by tcm 7 include: Compacks - Community Packages CACPS - Community Aged Care Packages EACH - Extended Aged Care at Home FaHCSIA - Department of Family, Housing, Community Service and Indigenous Affairs HACC MDS V2 (all States) - Home and Community Care Minimum Data Set NRCP - National Respite for Carers Program QDC and CSTDA - Quarterly Data Collection and Commonwealth State/Territory Disability Agreement SAAP - Supported Accommodation Assistance Program VINAH - Victorian Integrated Non-Admitted Health VHC - Veterans Home Care. Contact The Care Manager | Privacy Statement | Site Map",26);arrFiles[14]=new Array(15,"ConnectingCare.htm","5 Oct 2010","About ConnectingCare - Web-based directory of health services integrated with a secure messaging and referral system - DCA Health","tcm 7, Integrated Service Delivery Management Software, Aged and Community Care, Community Services, Easy-to-use, Residential Care, Disability Care, Carer Respite, Mental Health","tcm 7 - Overview of Product and Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ABOUT T CONNECTINGCARE Connectingcare has been used across Victoria by Primary Care Partnerships since the late 1990 \'s and enables member agencies to securely and easily send referrals and other secure messages. Connectingcare was acquired by DCA in July 2010 to complement existing DCA Health business critical systems for a range of health and community services. Connectingcare consists of a comprehensive web-based directory of health and community services integrated with a secure messaging and referral system. More than 23,000 Victorian services are listed at Connectingcare ’s online service directory and the service directory is based on the Human Services Directory ( HSD) data model. Over 2500 of these service providers are capable of accepting electronic referrals and messages from Connectingcare . Staff sending e-referrals can complete the standard referral template within the Connectingcare website or attach their own completed referral form saved from their organisation’s own client management system. Connectingcare does not store any patient or client identifying information in its own system. Organisations using DCA ’s tcm 7 as their client management system can receive electronic referrals from Connectingcare with data streamed directly into the tcm 7 application. Other supported applications include RIMS (Referral Information Management System) and BETTI (Bidirectional E-referral Transfer Technology Interface). To visit the Connectingcare website click here . Contact The Care Manager | Privacy Statement | Site Map",27);arrFiles[15]=new Array(16,"ContactInfo.htm","7 Oct 2010","DCA Health - Contact Information - tcm 7 - Connectingcare - HSD - Argus","tcm 7, Contact Details, Sales and Enquiries, Support, Bulletin Board, Phone, Email, Fax, Address","tcm 7 - Contact Details for Sales and Enquiries","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CONTACT INFO DCA - Melbourne Level 5, 355 Spencer Street West Melbourne Victoria, Australia 3003 Tel: +61 3 9320 9000 Fax: +61 3 9320 9001 tcm7 Phone: +61 3 9320 9000 Toll free throughout Australia 1800 300 012 Email: tcmsupport@data.com.au Bulletin Board: http://forum.thecaremanager.com.au Connectingcare Phone: +61 3 9320 9005 Toll free throughout Australia 1800 300 012 Email: connectingcare@data.com.au HSD Phone: +61 3 9320 9070 Email: hsd.admin@data.com.au Argus Phone: +61 3 5335 2220 Support +61 3 5335 2221 Fax +61 3 5335 2211 Email: info@argusdca.com.au Contact DCA Health | Privacy Statement | Site Map",27);arrFiles[16]=new Array(17,"DebtorManagement.htm","5 Oct 2010","tcm 7 - Features - Debtor Management - The Care Manager - DCA Health","tcm 7, Managing Debtors, Debtor Management, Invoice, Invoicing, Receipt, Payment, Adjustments, Journals, General Ledger","tcm 7 - Debtor Management","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA DEBTOR MANAGEMENT Debtor Management enables your organisation to generate all transactions required to invoice clients and third party debtors, receipt payments, create adjustments and journals, and generate an interface file for the general ledger. Your organisation will be able: generate regular schedule fees for client/resident charges charge co-payments for delivered services (including group attendances) maintain contracts with third party agencies for delivery of services at agreed rates issue tax invoices and statements record cash receipts and adjustments generate direct debit file in a variety of bank formats print a banking summary report to manage deposits of cash and cheques create a summary file by transaction type, account code and cost centre in order to upload into the organisation financial system. Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[17]=new Array(18,"GeneratingReports.htm","5 Oct 2010","tcm 7 - Features - Reporting - The Care Manager - DCA Health","tcm 7, Reporting, Client Information, Client Movements, Staff Workload, Financial Management, Forecast Cost and Revenue, Budget, Excel interface, Access, Crystal","tcm 7 Reports","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA REPORTING Reporting enables staff and management to view a wealth of information to support efficient client operations and plan future service delivery: over 50 standard reports cover client information, client movements, staff workload, financial management, forecast cost and revenue, tracking against budget. reports can be previewed on-line, printed or sent via email Excel interface provides a flexible ad-hoc reporting environment across all areas of the system ability to customise report formats, create you own reports and publish them via the application write your own report in Microsoft Reporting Services standard data warehouse extracts support ODBC compliant reporting tools. Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[18]=new Array(19,"HowTCMHelps.htm","5 Oct 2010","tcm 7 - How tcm 7 Helps - Service Delivery Settings - The Care Manager - DCA Health","tcm 7, Service Delivery Settings, Community Care, Disability Services, Residential Care, Mental Health, Respite Care","tcm 7 - How tcm 7 Helps, Service Delivery Settings","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA HOW T tcm 7 HELPS tcm 7 enables Australian agencies to deliver quality care in a variety of service delivery settings: Community Care and Disability Services - supporting delivery of care to clients at home or who attend day programs and other centre based services Residential Care - enabling your organisation to manage compliance with funding requirements, Commonwealth legislation and Accreditation standards Mental Health - mental health assessment, care planning and outcome measures enabling mental health teams in the hospital and community settings to record client data and communicate important information across functional teams Respite Care - supporting delivery of services to National Respite for Carers ( NRCP Minimum dataset) as well as Home and Community Care ( HACC ). Services can be managed for carers and recipients within a common database . Contact The Care Manager | Privacy Statement | Site Map",31);arrFiles[19]=new Array(20,"HSD.htm","5 Oct 2010","About HSD - Accurate and up-to-date online information about Health Services - DCA Health","tcm 7, Integrated Service Delivery Management Software, Aged and Community Care, Community Services, Easy-to-use, Residential Care, Disability Care, Carer Respite, Mental Health","tcm 7 - Overview of Product and Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ABOUT T HSD The Human Services Directory ( HSD ) provides accurate and up-to-date online information about Health, Social and Disability Services. Developed by DCA and launched in 2004, it has grown to include detailed information for over 22,000 providers and some 15,000 service sites. The HSD is a feature rich application that includes: an easy-to-use intuitive search engine web services connectivity access to the general public secure access to additional data guaranteed validated and up-to-date information available at no charge. The HSD is used by some of Victoria \'s major services including: Nurse-on-Call which handles over 3000,000 telephone calls per year Better Health Channel website with more than one million visits per month HealthSMART , Victoria \'s whole-of-health information and communication technology (ICT) strategy Disability online a range of public and private hospitals. To visit the HSD website click here . Contact The Care Manager | Privacy Statement | Site Map",26);arrFiles[20]=new Array(21,"index.htm","5 Jan 2011","DCA Health - Helping organisations deliver quality care in health & community services - eHealth - Secure Messaging","tcm 7, Integrated Service Delivery Management Software, Aged and Community Care, Community Services, Easy-to-use, Residential Care, Disability Care, Carer Respite, Mental Health","tcm 7 - Integrated Service Delivery Management Software for Aged and Community Care","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA January 2011 DCA wins Secure Messaging tender for the Northern Territory . MORE NEWS... July 2010 tcm7 takes off with three implementations completed at Alzheimer \'s Australia , Ballarat Community Health and Merri Community Health . Due to the significant and rapid growth and scope of the PinForce products, PinForce now has it \'s own dedicated website . -- MORE NEWS... May 2010 DCA takes responsibility for the Connectingcare service directory - an e-referral solution used by 19 Victorian primary care partnerships . MORE NEWS... Contact DCA Health | Privacy Statement | Site Map",28);arrFiles[21]=new Array(22,"IndStdTechnologies.htm","5 Oct 2010","tcm 7 Features - Industry Standard Technologies - The Care Manager - DCA Health","tcm 7, Features, Industry Standard Technologies, MS SQL, TCP/IP, MS Word, MS Excel, ODBC, Email, E-referral","tcm 7 - Industry Standard Technologies functions and tools provided by Microsoft Corporation","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA INDUSTRY STANDARD TECHNOLOGIES Industry standard technologies used by tcm 7 incorporate functions and tools provided by Microsoft Corporation, including: Microsoft .NET SQL Server data base providing ease of reporting, scalability, performance and reliability TCP/IP based networking using Windows addressing or HTTP Microsoft Word interface enables you to create Word templates merged with data items for standard forms and correspondence Microsoft Excel interface provides a flexible and easy-to-use ad hoc reporting environment ODBC interface for user report programming. Contact The Care Manager | Privacy Statement | Site Map",31);arrFiles[22]=new Array(23,"main_nav.htm","16 Sep 2010","main_nav.gif","","","tcm7Overview tcm7Features Howtcm7Helps	Clients CaseStudies	tcm7Support	Training	BulletinBoard	ProcessingReferrals	Assessment&CarePlanning	ClientHistory	ServicePlanning	RosteringStaff	DebtorManagement	Reporting	IndustryStandardTechnologies	CommunityCare&DisabilityServices	ResidentialCare	MentalHealth	RespiteCare	MentalHealthProjectCaseStudy	DisabilityServicesProjectCaseStudy	Aged&CommunityServicesProjectCaseStudy	Sales&Enquiries	ContactInformation	FindDCA",16);arrFiles[23]=new Array(24,"MelbourneMap.htm","6 Oct 2010","DCA Health - Find DCA - Melbourne Office Map - Where is DCA?","Subs Plus, Subscription Management Software, Database Development, Data Management, Software Development, Customer Management Applications, Customer Data Integration, Customer Relationship Management applications","DCA Overview of Products and Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA FIND DCA Melbourne Office Map View Larger Map Contact DCA Health | Privacy Statement | Site Map",25);arrFiles[24]=new Array(25,"MentalHealth.htm","5 Oct 2010","tcm 7 - Mental Health - Service Delivery - The Care Manager -The Care Manager - DCA Health","tcm 7,The Care Manager, Service Delivery Settings, Mental Health, assessment, care planning, outcome measures, hospital, community","tcm 7 - Mental Health Service Delivery","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MENTAL HEALTH Mental health assessment, care planning and outcome measures enable mental health teams in the hospital and community settings to record client data and communicate important information across functional teams. Features include: hospital patient administration interface to record admissions, emergency presentations and discharge medications shared crisis management plans medication records comprehensive mental health assessment tools covering triage, specialist assessment for aged care, adults, children, drug and alcohol, self-assessment and others care plans involuntary treatment orders and mental health board review supports standard assessments including HONOS and SF36 . Contact The Care Manager | Privacy Statement | Site Map",27);arrFiles[25]=new Array(26,"News.htm","5 Jan 2011","DCA Health - News","tcm 7,The Care Manager, TCM, News,New,What s New,Articles,Latest,Information,Event","TCM, The Care Manager, latest news, articles and information","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA WHAT \'S NEW January 2011 DCA wins Secure Messaging tender for the Northern Territory The Northern Territory department of Health and Families has awarded DCA the tender to provide a territory-wide infrastructure to support secure exchange of health records based on the NEHTA Secure Message Delivery (SMD) specification. The infrastructure will enable existing software products residing in hospital, community health and aboriginal medical centres to send and receive secure messages amongst each other using a common protocol. The project is a collaboration between DCA , NTDHF , NEHTA , and the major existing software vendors Ascribe and Communicare. DCA \'s Connectingcare product will facilitate exchange of messages to and from remote locations, and the Human Services Directory ( HSD ) will provide a common directory of services and providers. As part of the project, DCA will develop a plug in component to enable vendors to link into the network using NEHTA standards. We are pleased to be part of a project that promotes interoperability between software solutions in health, said Peter Young, DCA general manager of health and community services, the Northern Territory has a long history of health IT innovation and we look forward to working in partnership with them. Contact DCA Health | Privacy Statement | Site Map",26);arrFiles[26]=new Array(27,"News2009.htm","5 Jan 2011","DCA Health - News","tcm 7,The Care Manager, TCM, News,New,What s New,Articles,Latest,Information,Event","TCM, The Care Manager, latest news, articles and information","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA WHAT \'S NEW September 2009 DCA attains Microsoft Gold Certified Partner Status DCA has been awarded Microsoft Gold Certified Partner status in recognition of the highest level of competence and expertise with Microsoft technologies in the following areas: Networking Infrastructure Solutions implementation of the Care Manager solution development, maintenance and hosting of the Human Services Directory ( HSD ) development, deployment and hosting of Alliance Online and STICKS development, deployment and hosting of the HUBS system. SOA and Business Process implementation of the Care Manager Mobility Solutions implementation of PinForce Civic Compliance Solution. Additional credit has been awarded for DCA \'s participation of the Customer Satisfaction Survey, Customer referencing and having trained Microsoft Certified Professionals in our company. August 2009 DCA participates in e-referral demonstration At the Health Informatics Conference (HIC 2009) in Canberra in August 2009, DCA participated in the IHE Interoperability Showcase, demonstrating interconnectivity between DCA ’s products and those of other vendors. The Showcase was sponsored by the Integrating the HealthCare Enterprise (IHE) organisation. The live demonstrations to conference attendees showed: electronic referrals being received by, and sent from, DCA ’s tcm 7 client management system to and from participating vendor products, using HL7 RefI12 and XML message formats realtime synchronisation of the tcm 7 provider tables with the Victorian Human Services directory (HSD) a prototype e-referral gateway developed by DCA to manage the distribution of referral messages from tcm 7 to various GP software products demonstration of a secure SCTT referral being sent from tcm 7 and then translated by ConnectingCare into a secure email. Other vendors participating in the Interoperability Showcase included ArgusConnect, Medical Objects, ConnectingCare, Ocean Informatics and the Grampians Health Information and Communications Technology Alliance. The demonstration showed that vendors are prepared to co-operate in developing to interoperability standards, and gave an insight into the future of electronic referral and secure message exchange. The technical work was lead by Steve Toal, DCA ’s Director of Development, and Brian Postlethwaite, DCA Solutions Architect (pictured below). Contact DCA Health | Privacy Statement | Site Map",29);arrFiles[27]=new Array(28,"News2010.htm","5 Jan 2011","DCA Health - News","tcm 7,The Care Manager, TCM, News,New,What s New,Articles,Latest,Information,Event","TCM, The Care Manager, latest news, articles and information","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA WHAT \'S NEW July 2010 tcm 7 takes off with 3 new customers The first week of July was a busy one with three customers completing major implementations. Alzheimer \'s Australia went live with their Australia-wide implementation, completing a six month project to migrate all states and territories from the previous system onto a single tcm 7 database using the new jurisdictions feature to manage the specific requirements of each state. Ballarat Community Health went live with the new Community and Womens Health and Alcohol and Drug modules so that tcm 7 is now used for all key community programs provided by the service. Merri Community Health completed their upgrade from Release 6 and implementation of the program management module within their brokerage and care respite services. Congratulations to these organisations for successfully managing the transition to tcm 7 . We are pleased to welcome a number of new organisations to the tcm 7 user community and look forward to implementing with them in the next few months. May 2010 DCA achieves certification in e-Health Secure Message Delivery as both a sender and a receiver The IHE Australia Secure Messaging Connectathon held in April 2010 showed that DCA is one of only 3 vendors to achieve certification to the Australian Technical Specification: ATS 5822:2010 – eHealth Secure Message Delivery as both a sender and a receiver. Testing was performed by the Australian Healthcare Messaging Laboratory (AHML) on behalf of IHE. Click here to view the results of the testing. The IHE Connectathon is the healthcare IT industry \'s only large-scale interoperability testing event where systems exchange information with complementary systems from multiple vendors. May 2010 DCA invests in e-Health DCA has entered into an agreement to acquire Ballarat based ArgusConnect , leaders in secure document exchange between GPs, specialists, allied health practices and health services. In a separate arrangement, DCA is in the process of taking responsibility for the Connectingcare service directory an e-referral solution used by 19 Victorian primary care partnerships (PCPs). Our objective will be to improve interoperability between tcm 7 , Argus , Connectingcare and collaborate with othersoftware vendors to facilitate exchange of referrals, notifications, discharge summaries and other electronic documents, said Peter Young, DCA \'s General Manager Health & Community Services. Our vision is to build uponthe emerging open interoperability standardsas developed by the National e-Health TransitionAuthority (NeHTA) toimprove communication between health, community care and aged care providers and thereby generate improved efficiencies in healthcare service delivery. January 2010 Ballarat Community Health upgrades to tcm 7 Ballarat Community Health has decided to upgrade to tcm 7 with expanded reach across all major program areas supported by their organisation. The system will provide a single solution for clinical services, counseling, mental health, housing assistance and nursing, and group activities. Development with DCA will ensure statutory reporting compliance for the major state and federal funding bodies. The system will also facilitate secure e-referral between the community health service and other organisations within the Grampians region. The plan is to have all services running in production by July 2010. The enhanced system will consolidate client records from a number of existing applications and ad hoc systems into a single enterprise application that will enable us to better deliver services to clients into the future, said Robyn Reeves, CEO. January 2010 Alzheimer \'s Australia contract DCA to implement tcm7 as a national database A new national information system to support the delivery of care to people suffering from dementia will be implemented in all states and territories during 2010. DCA been contracted by Alzheimer \'s Australia to implement tcm 7 as a national database, including migration of data from the existing application. What we have embarked upon will change the client experience, deliver more client time and provide a foundation for future national collaboration and unity, said Roger Parenzee, project manager for the Alzheimer \'s Australia project. The new application will support service specific dementia assessment, management of individual and group services, and incorporate a new national dementia reporting system. Contact DCA Health | Privacy Statement | Site Map",31);arrFiles[28]=new Array(29,"PrivacyPolicy.htm","5 Oct 2010","tcm 7 - Privacy Policy & Statement - DCA Health","tcm 7, Search Results","tcm 7 - Search Results","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA PRIVACY POLICY Policy DCA is committed to protecting your privacy. This privacy policy outlines how we will process any personal data that may be provided by you. Information Collected PinForce customers may provide the following information in order to access the PinForce Members website: Name Email Organisation DCA will not disclose, without your consent, personal information collected about you, unless required by law. Third Party Websites The DCA websites contain hypertext links to external, third-party websites. DCA does not control the content or information practices of external organisations. DCA therefore recommend you review the privacy statements of these organisations. Google Analytics DCA uses Google Analytics to capture and analyse web statistics. Google Analytics is a cookie-based analytics program that uses cookies to track website activity. Google Analytics typically collects the following information: Network Location/ Hostname; web pages requested; referring web page; browser used; screen resolution; date and time. No personal information is stored within cookies. Cookies can be disabled within a browser’s preference or option menu. For more information about Google Analytics , see Google Privacy Center – Privacy Policy . Last updated 15 October 2009 Contact The Care Manager | Privacy Statement | Site Map",25);arrFiles[29]=new Array(30,"ProcessingReferrals.htm","5 Oct 2010","tcm 7 - Features - Processing Referrals - The Care Manager - DCA Health","tcm 7, Processing Referrals, Incoming, Outgoing, SCTT, ONI, Intake Assessment Tools, Manage Multiple Waiting Lists, integrated e-referral via ReferraLink, NSW, ConnectingCare, Victoria, HL7","tcm 7 - Processing Referrals allowing users to streamline for incoming and outgoing referrals","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA PROCESSING REFERRALS Referral processing can be streamlined for incoming and outgoing referrals and provide the following features: support for SCTT and ongoing needs identification ( ONI ) intake assessment tools ability to attach documentation in electronic form to the referral in the client’s history manage multiple waiting lists across multiple facilities and programs fully integrated e-referral HL7 integration with hospital patient management systems for centralised intake management and notification of admission. Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[30]=new Array(31,"Reporting.htm","5 Oct 2010","tcm 7 - Features - Reporting - The Care Manager - DCA Health","tcm 7, Reporting, Client Information, Client Movements, Staff Workload, Financial Management, Forecast Cost and Revenue, Budget, Excel interface, Access, Crystal","tcm 7 Reports","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA REPORTING Reporting enables staff and management to view a wealth of information to support efficient client operations and plan future service delivery: over 50 standard reports cover client information, client movements, staff workload, financial management, forecast cost and revenue, tracking against budget. reports can be previewed on-line, printed or sent via email Excel interface provides a flexible ad-hoc reporting environment across all areas of the system ability to customise report formats, create you own reports and publish them via the application write your own report in Microsoft Reporting Services standard data warehouse extracts support ODBC compliant reporting tools. Contact The Care Manager | Privacy Statement | Site Map",31);arrFiles[31]=new Array(32,"ResidentialCare.htm","5 Oct 2010","tcm 7 - Residential Care - Service Delivery - The Care Manager - DCA Health","tcm 7, Service Delivery Settings, Residential Care, Residential Management, Assessment, Care Planning Tools, Care Plans, Assessments","tcm 7 - Residential Care Service Delivery","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA RESIDENTIAL CARE Residential assessment and care planning tools enable staff to maintain comprehensive assessments and care plans to ensure the delivery of quality care and improve communications between staff. Features include: full range of assessments to meet care needs and ACFI reporting and accreditation care plans automatically generated from assessments, reducing redundant data entry and errors customisation utility enables the tailoring of assessments to meet an individual organisation \'s requirements maintaining case conference details. Contact The Care Manager | Privacy Statement | Site Map",27);arrFiles[32]=new Array(33,"RespiteCare.htm","5 Oct 2010","tcm 7 - Respite Care - Service Delivery - The Care Manager - DCA Health","tcm 7, Service Delivery Settings, Respite Care, NRCP, National Respite for Carers, HACC","tcm 7 - Respite Care Service Delivery","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA RESPITE CARE tcm 7 supports delivery of services to National Respite for Carers Program ( NRCP ) Minimum dataset as well as Home and Community Care ( HACC ). Services can be managed for carers and recipients within a common dataset. Support is provided for a variety of community funding models as well as debtor management for fee-for service contracts. Services are delivered by rostering your own staff or brokering services from third party organisations. Contact The Care Manager | Privacy Statement | Site Map",27);arrFiles[33]=new Array(34,"RosteringStaff.htm","5 Oct 2010","tcm 7 - Features - Rostering Staff - The Care Manager - DCA Health","tcm 7, Roster, Rostering, Staff, Integrate, Integrated, Service Planning, multiple worker shifts, client appointments, group sessions, residential shifts, timesheet, timesheets, identify roster conflicts","tcm 7 Rostering Staff feature ensures the most appropriate worker is assigned to a shift","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ROSTERING STAFF tcm 7 \'s Staff Rostering feature is fully integrated with Service Planning and takes advantage of an easy-to-use calendar format to assist in staff scheduling and roster confirmation. The software allows you to: search for a worker based on required attributes and availability optimise staff utilisation based on award rules and agreed hours reduce overtime penalties generate rosters and timesheets manage client appointments, group sessions and residential shifts automate identification of roster conflicts and unallocated shifts generate time and attendance reports and extract file for payroll maintain staff records including notes, incidents, qualifications, skills and key dates. Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[34]=new Array(35,"SalesEnquiries.htm","6 Oct 2010","DCA Health - Contact Details - Sales and Enquiries - tcm 7 - Connectingcare - HSD - Argus","tcm 7, Contact Details, Sales and Enquiries, Support, Bulletin Board, Phone, Email, Fax, Address","tcm 7 - Contact Details for Sales and Enquiries","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA SALES AND ENQUIRIES Contact DCA Health | Privacy Statement | Site Map",25);arrFiles[35]=new Array(36,"search.html","5 Oct 2010","tcm 7 - Search Results - DCA Health","tcm 7, Search Results","tcm 7 - Search Results","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA Contact The Care Manager | Privacy Statement | Site Map",22);arrFiles[36]=new Array(37,"ServicePlanning.htm","5 Oct 2010","tcm 7 Features - Service Planning - The Care Manager - DCA Health","tcm 7, Service Planning, Calendar, easy-to-use, plan interventions, one-off, recurring, staff, external providers","tcm 7 Features - Service Planning","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA SERVICE PLANNING Service Planning is delivered with an easy-to-use calendar format, which will enable your organisation to plan interventions for one-off and recurring services for delivery by your organisation’s staff and/or external providers. Drilling down from the calendars enables the user to see the details associated with the service and make variations from a longer term plan in order to: view planned services from the perspective of the client, worker, provider, program, team, facility and cost centre schedule transport to and from predefined venues manage group membership and attendance cancel services for clients on hold Excel interface provides a flexible ad-hoc reporting environment across all areas of the system. Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[37]=new Array(38,"SiteMap.htm","21 Dec 2011","tcm 7 - Site Map and Navigation - DCA Health","website,web,site,map,navigate,navigation","Use the site map to navigate through The Care Manger (TCM) website.","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA T tcm 7 SITE MAP About DCA Health About DCA Health tcm 7 tcm 7 Overview tcm 7 Features - Processing Referrals - Assessment and Care Planning - Client History - Service Planning - Rostering Staff - Debtor Management - Reporting - Industry Standard Technologies How tcm 7 Helps - Community Care and Disability Services - Community Funding - Residential Care - Mental Health - Respite Care - Community Funding Clients Case Studies - Case Study Mental Health Project - Case Study Disability Services Project - Case Study Aged and Community Services Project . Training - Planning for tcm 7 - tcm 7 Super User Workshop - tcm 7 Basic - tcm 7 Basic Using Programs - tcm 7 Multi-Shift Rostering - tcm 7 Database Administrator - On-site and Customised Training - Melbourne Training Schedule - Sydney Training Schedule Bulletin Board Connectingcare Connectingcare Overview HSD HSD Overview Argus Argus Overview News What \'s New Contact and Support Sales and Enquiries Contact Info Find DCA - Melbourne Map - Sydney Map Contact The Care Manager | Privacy Statement | Site Map",29);arrFiles[38]=new Array(39,"Support.htm","5 Oct 2010","tcm 7 - Contact Details - Support - Help Desk - DCA Health","tcm 7, Contact Details, Sales and Enquiries, Support, Bulletin Board, Phone, Email, Fax, Address","tcm 7 - Contact Details for Support","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA SUPPORT Melbourne Level 5, 355 Spencer Street West Melbourne Victoria, Australia 3003 Tel: +61 3 9320 9099 Toll free throughout Australia 1800 300 012 Fax: +61 3 9320 9001 Email: tcmsupport@data.com.au Bulletin Board: http://forum.thecaremanager.com.au Contact The Care Manager | Privacy Statement | Site Map",28);arrFiles[39]=new Array(40,"SydneyMap.htm","6 Oct 2010","DCA Health - Find DCA - Sydney Office Map - Where is DCA?","Subs Plus, Subscription Management Software, Database Development, Data Management, Software Development, Customer Management Applications, Customer Data Integration, Customer Relationship Management applications","DCA Overview of Products and Services","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA FIND DCA Sydney Office Map View Larger Map Contact DCA Health | Privacy Statement | Site Map",26);arrFiles[40]=new Array(41,"TCMFeatures.htm","5 Oct 2010","tcm 7 - Features - The Care Manager - DCA Health","tcm 7, Features, Processing Referrals, Assessment and Care Planning, Client Documentation, Service Planning, Rostering Staff, Debtor Management, Reporting, Industry Standard Technologies","tcm 7 Features","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA T tcm 7 FEATURES The main features incorporated in tcm 7 software comprise: processing referrals - allowing users to streamline for incoming and outgoing referrals assessment and care planning - allowing users to use standard tools provided with tcm 7 , or create custom assessments and care plans based on your organisation’s best practice models of service delivery client history - providing comprehensive clinical history relating to the delivery of care service planning - planning interventions for one-off and recurring services for delivery by your organisation’s staff and/or external providers rostering staff - using intelligent design to assist users in ensuring the most appropriate worker is assigned to shifts debtor management - enabling your organisation to generate all transactions required to invoice clients and third party debtors, receipt payments, create adjustments and journals, and generate an interface file for the general ledger Reporting - providing a wealth of information to support efficient client operations and plan future service delivery industry standard technologies - incorporating functions and tools provided by Microsoft Corporation Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[41]=new Array(42,"Train-CustomisedTraining.htm","21 Dec 2011","tcm 7 - On-Site and Customised Training - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Customised, Specialist, On-Site Training","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA ON-SITE aND CUSTOMISED TRAINING It is often more efficient and cost effective for training to be held at your offices rather than enrolling staff at our Melbourne or Sydney training venues. On-site training can follow the existing modules or can be customised to meet the special requirements of your organisation, for example new user training, refresher courses or specialist training on a particular topics. Courses can also be tailored to meet the specific requirements and skill levels of your staff. Topics include: Customising Word templates for use in tcm 7 ’s correspondence feature Client invoicing and debtor management Rostering HACC , QDC , NRCP and CSTDA reporting Programs module Database administrator tasks. Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[42]=new Array(43,"Train-Melbourne.htm","21 Dec 2011","tcm 7 - Training - 2012 Melbourne Training Schedule - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - 2009 Melbourne Training Schedule","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA 2011 MELBOURNE TRAINING SCHEDULE Melbourne training is held at DCA \'s office in Spencer Street, West Melbourne Click here to download the PDF of the tcm 7 2012 Training Schedule . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",36);arrFiles[43]=new Array(44,"Train-Planningtcm7.htm","21 Dec 2011","tcm 7 - Training - Planning for tcm 7 - Module 07 - The Care Manager - DCA Health","Ttcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Planning for tcm 7","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 07 - PLANNING FOR tcm 7 Description The Planning for tcm 7 course is a full-day discussion of planning to install the tcm 7 software. Topics include: Overview demonstration of tcm 7 Major differences between the old and new products Outline of technical requirements for running tcm 7 discussion of staff knowledge and current use of tcm 7 Developing a training plan Other issues surrounding a move to tcm 7 Review of business processes and driving the change to tcm 7 Setting up a test environment Scheduling a go-live date. Intended Audience T he Planning for tcm 7 course is aimed at the managers of departments intending to introduce tcm 7 into their organisation. It is not specifically aimed at IT staff. Course content To view the Module 07 - Planning for tcm 7 outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",35);arrFiles[44]=new Array(45,"Train-Sydney.htm","21 Dec 2011","tcm 7 - Training - 2012 Sydney Training Schedule - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7, The Care Manager - Sydney Training Schedule","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA 2011 SYDNEY TRAINING SCHEDULE Sydney training is held at DCA \'s office in Miller Street, North Sydney . Click here for directions. Click here to download the PDF of the tcm 7 2012 Training Schedule . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",36);arrFiles[45]=new Array(46,"Train-tcm7Basic.htm","21 Dec 2011","tcm 7 - Training - tcm 7 Basic - Module 10 - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Training details for Module 09 - Update Session","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 10 - T tcm 7 BASIC Description The tcm 7 Basic course is a course is a full-day introduction to the software. Intended Audience T he tcm 7 Basic course presumes that participants have had no prior exposure to the tcm 7 software. The course will suit first-time users working at an organisation that does NOT use the Programs module. Course content To view the Module 10 - tcm 7 Basic outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[46]=new Array(47,"Train-tcm7BasicPrograms.htm","21 Dec 2011","tcm 7 - Training - tcm 7 Basic With Programs - Module 11 - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Training details for Module 09 - Update Session","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 11 - T tcm 7 BASIC USING PROGRAMS Description The tcm 7 Basic Using Programs course is a full-day introduction to the software as outlined in Module 07 - tcm 7 Basic but with the emphasis on using Programs for client documentation and service planning. Intended Audience The tcm 7 Basic using Programs course presumes that participants have had no prior exposure to the tcm 7 software. The course will suit first-time users working at organisations that use the Programs module. Course content To view the Module 11 - tcm 7 Basic Using Programs outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[47]=new Array(48,"Train-tcm7DBAdministrator.htm","21 Dec 2011","tcm 7 - Training - tcm 7 Database Administrator - Module 13 - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Training details for Module 09 - Update Session","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 13 - T tcm 7 DATABASE ADMINISTRATOR Description The tcm 7 Database Administrator course is a full-day course that focuses on the administrative aspects of a tcm 7 database. Intended Audience The tcm 7 Database Administrator course will suit care managers, coordinators and other staff who use tcm 7 but do not work in an IT department. These staff members may be responsible for database tasks such as adding workers; preparing for Wizard reporting; changing the costs of services; understanding Service Instances; using Codes lists and other configuration tasks. This training module concentrates on setting up and configuring the database. It does not cover the more technical elements of operating a SQL database such as installing, upgrading or running SQL queries. Course content To view the Module 13 - Database Administrator outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[48]=new Array(49,"Train-tcm7MDSReporting.htm","20 Dec 2011","tcm 7 - Training - tcm 7 Introduction to Government MDS Reporting - Module 14 - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Training details for Module 09 - Update Session","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 14 - T tcm 7 INTRODUCTION TO GOVERNMENT MDS REPORTING Description The tcm 7 Introduction to Government MDS Reporting course is a full-day that provides an overview of the requirements for government data reporting using tcm 7. Areas covered include understanding mapping; creating and manipulation of Service Instances; MDS Reporting Wizards. A focus will be given to HACC, QDC/CSTDA and NRCP reporting. Intended Audience The tcm 7 Introduction to Government MDS Reporting course presumes that participants are familiar with tcm 7 functionality. The course will suit will suit all staffresponsible for the configuration, preparation and submission of MDS data. Course content To view the Module 14 - tcm 7 Introduction to Government MDS Reporting outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",35);arrFiles[49]=new Array(50,"Train-tcm7MultiShiftRostering.htm","21 Dec 2011","tcm 7 - Training - tcm 7 Multi-Shift Rostering - Module 12 - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Training details for Module 09 - Update Session","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 12 - T tcm 7 mULTI-SHIFT ROSTERING Description The tcm 7 Multi-Shift course is a full-day introduction to the tcm7 rostering feature. The Rostering feature is available for organisations that roster their own staff to undertake tasks in client’s homes. This training day will concentrate on multi-shift rostering rather than single-shift rostering. Also covered in this session is the Rostering Toolkit that analyses planned rostered appointments and resolves worker and client conflicts. Intended Audience The tcm 7 Multi-Shift course presumes that participants have completed at least Module 07 - tcm 7 Basic training or have been using tcm 7 extensively. Course content To view the Module 12 - tcm 7 Multi-Shift Rostering outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[50]=new Array(51,"Train-tcm7SuperUserWShop.htm","21 Dec 2011","tcm 7 - Training - tcm 7 Super User Workshop - Module 08 - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Training details for Module 08 - Super User Workshop","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 08 - T tcm 7 SUPER USER WORKSHOP Description The tcm 7 Super User Workshop course is a full-day introduction to the new tcm 7 software. Topics include: Initial general overview - navigation, sorting and filtering options, etc. Major changes to existing features (e.g. Diaries and Calendars) New features (e.g. Events Switchboard) Exploring how something undertaken in The Care Manager can now be done in tcm 7 (e.g. adding a new client, running a report, adding services, etc.). Intended Audience T he tcm 7 Super User Workshop course is aimed at users who have been using The Care Manager (Version 6.11.x or earlier) for some time and who have a solid grasp of the fundamentals. It hoped that the super user will inform and enthuse the general user back at the office and will take an active part in the organisation \'s transition to tcm 7 . Course content To view the Module 08 - tcm 7 Super User Workshop outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",34);arrFiles[51]=new Array(52,"Train-tcm7UpdateSession.htm","20 Dec 2011","tcm 7 - Training - tcm 7 Update Session - Module 09 - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised, Customised, On-Site","tcm 7 - Training details for Module 09 - Update Session","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA MODULE 09 - T tcm 7 UPDATE SESSION Description The tcm 7 Update Session course is a full-day edited version of The Care Manager Basic course but conducted in tcm 7 . Intended Audience T he tcm 7 Update Session course is designed for the existing (and experienced) users of The Care Manager whose organisation will be making the move to tcm 7 . Course content To view the Module 09 - tcm 7 Update Session outline click here . Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",36);arrFiles[52]=new Array(53,"Training.htm","28 Dec 2011","tcm 7 - Training Courses - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised","tcm 7 - Training Dates for Basic and Intermediate Training in Sydney and Melbourne","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA TRAINING tcm 7 training is divided into seven modules and is available in the following ways: tcm 7 implementation and training, including customised and specialised training, arranged on-site at your office venue tcm 7 training scheduled throughout the year at the DCA offices in Melbourne and Sydney where each participant has their own computer for a hands-on experience. When training at DCA offices, each tcm 7 training module lasts a full day, from 10.00am until 4.00pm. Bookings are required as spaces are limited to 8 to 10 participants depending on the venue. Click on the links below to view the course details and training dates . tcm 7 training Module 07 Planning for tcm 7 Module 08 tcm 7 Super User Workshop Module 10 tcm 7 Basic Module 11 tcm 7 Basic using Programs Module 12 tcm 7 Multi-Shift Rostering Module 13 tcm 7 Database Administrator Contact us to book your training. Contact DCA Health | Privacy Statement | Site Map",33);arrFiles[53]=new Array(54,"UpgradeForm.htm","5 Oct 2010","tcm 7 - Contact Details - Support - The Care Manager - DCA Health","tcm 7, Contact Details, Sales and Enquiries, Support, Bulletin Board, Phone, Email, Fax, Address","tcm 7 - Contact Details for Support","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA THE CARE MANAGER UPGRADE DETAILS FORM To apply for an upgrade of tcm 7 , please fill in the following details and click Submit . Contact Name : Organisation : Phone Number : Email : Street : Suburb : Post Code : State : VIC NSW QLD SA WA NT TAS Current version of TCM software : 6.9.0 6.8.3 6.8.2 6.8.1 6.7.6 6.7.5 6.7.4 6.7.1 6.6.4 6.6.3 6.7.1 6.5.1 6.5.0 6.4.1 6.4.0 6.2.4 6.2.3 6.2.2 6.2.1 6.2.0 6.0.0 Upgrade version of TCM software : 6.9.0 6.8.3 6.8.2 SQL Server at your organisation: : SQL Server 2000 SQL Server 2005 MSDE Comments : Contact The Care Manager | Privacy Statement | Site Map",32);arrFiles[54]=new Array(55,"UserAgencySupport.htm","5 Oct 2010","tcm 7 - User and Organisation Support - The Care Manager - DCA Health","Subs Plus, Subscription Management Software, Database Development, Data Management, Software Development, Customer Management Applications, Customer Data Integration, Customer Relationship Management applications","tcm 7 - User and Organisation Support","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA T tcm 7 SUPPORT Comprehensive support is provided to over 200 organisations that are licenced to use tcm 7 throughout Australia: Support is comprised of: regular new release program with updates included in an annual support fee national help desk accessed by phone or email implementation and training on-site with regular classroom training in Sydney and Melbourne active user groups in several States web based message board for on line question, answer and news updates. Contact The Care Manager | Privacy Statement | Site Map",30);arrFiles[55]=new Array(56,"v6.11Training.htm","5 Oct 2010","The Care Manager version 6.11.x Training - The Care Manager - DCA Health","tcm 7, Basic, Intermediate, Training, Melbourne, Sydney, Specialised","tcm 7 - Training Dates for Basic and Intermediate Training in Sydney and Melbourne","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA THE CARE MANAGER 6.11.X TRAINING Module 01 - The Care Manager Basic (Version 6.11.x) Module 02 - The Care Manager Basic Using Programs (Version 6.11.x) Module 03 - The Care Manager Database Administration (Version 6.11.x) Module 04 - The Care Manager Diary Services (Version 6.11.x) Module 05 - The Care Manager Multi-Rostering (Version 6.11.x) Module 06 - The Care Manager Reporting (Version 6.11.x) Training in The Care Manager has always been offered in the current release of the software. With the introduction of tcm 7 in 2009 , transitional training was available for both The Care Manager version 6.11.x and the new tcm 7 . For 2010 , training at our Melbourne and Sydney venues will be focused on tcm 7 . The scheduling of 6.11.x training will be demand-driven and will depend on sufficient interest being expressed in a module for it to be scheduled. Organisations interested in 6.11 training are invited to contact us to register their interest in any of the above modules. Alternatively, it is often more efficient and cost effective for training to be undertaken at your offices. On-site training can follow the above course modules or can be customised to match any special staff or organisational requirements. Contact The Care Manager | Privacy Statement | Site Map",28);arrFiles[56]=new Array(57,"CaseStudyMarillac.htm","28 Dec 2011","tcm 7 - Case Study for Marillac Disability Services Custom Surveys - The Care Manager - The Care Manager - DCA Health","tcm 7, Case Study, Yooralla, Disability Services","The Care Manager - Case Study for Yooralla Disability Services Project","tcm7Overview tcm7Features Howtcm7Helps Clients CaseStudies tcm7Support Training BulletinBoard ProcessingReferrals Assessment&CarePlanning ClientHistory ServicePlanning RosteringStaff DebtorManagement Reporting IndustryStandardTechnologies CommunityCare&DisabilityServices ResidentialCare MentalHealth RespiteCare MentalHealthProjectCaseStudy DisabilityServicesProjectCaseStudy Aged&CommunityServicesProjectCaseStudy Sales&Enquiries ContactInformation FindDCA CASE STUDY Client Industry -Disability Services Marillac is a community services organisation that offers people with a disability, and their families, a range of services and programs that are designed to meet the needs of each individual. Practical support is given to people with disabilities who want to live independently in the community. Marillac services include recreational and community activities, health care and living skills. Accommodation options range from fully staffed high-support shared houses through to medium and low-support apartments. Based in Melbourne’s south east, Marillac is currently supporting over 200 clients and their families. Client requirement Marillac identified a need to improve their documentation and reporting protocols in order to effectively monitor, schedule and report on a range of activities and responsibilities in its residential and other service areas. According to Marillac Business Manager, Kristian Dauncey, the organisation \'s practice for data collection and review using spreadsheets had become outdated and challenging to manage. Files were stored externally with little or no integration with tcm . These procedures were inhibiting an integrated approach for monitoring, scheduling and compliance issues. DCA \'s solution Taking advantage of the power and flexibility of tcm 7 ’s custom surveys, DCA worked with Marillac to create fifteen custom survey forms. These custom surveys formed part of the tcm version 7.6.0 upgrade when it was was installed in late 2011. A tcm 7 custom survey similar in appearance to other tcm events and Marillac were able to specify what data will be collected, how it will be inputted and the methods by which data will be extracted and displayed, whether by a specialist report or from a standard tcm switchboard. The surveys designed for Marillac cover: service quality reviews clients rights house maintenance requests vehicle maintenance key and locksmith registrations safety assessments and first aid checklists fire drill records community visitors log. Customer benefits Mr Dauncey believes that all of the custom surveys provide better management compliance and better outcomes for people supported by Marillac. In his opinion the new suite of tcm surveys will sustain Marillac \'s commitment to CQL accreditation processes. CQL (The Council on Quality and Leadership) is an organisation that provides leadership to improve the quality of life for people with disabilities, people with mental illness, and older adults. Contact details For further details about DCA \'s tcm software, please contact: Peter Dannock DCA Level 5, 355 Spencer Street West Melbourne Victoria, Australia 3003 Tel: Fax: Email: +61 3 9320 9000 +61 3 9320 9001 tcmsales@data.com.au Contact DCA Health | Privacy Statement | Site Map",35);